Frequently Asked Questions

Secure payment

The Hetronic web shop allows you to make purchases in a secure way via PayPal, with all banks via iDEAL, direct debit or bank transfers. Returning commercial clients can pay on account, 30 days after invoice date. You receive your invoice per email.

Exchanges

Do you want to exchange your order for a different Hetronic part, then this is possible up to 30 days after delivery. Your order must be unused, undamaged and still packed in the original packaging, including related documentation.

After receiving the original item, we will send you the replacement Hetronic part and you only pay any difference between purchase price and shipment costs.

Specially custom-made systems or ordered parts are subject to deviating conditions. Contact us if such a situation arises.

Returns

If you wish to return the items you ordered, then that may be done up to 14 days after delivery. Your order must be unused, undamaged and still packed in the original packaging, including related documentation. After receipt of the original item, Hetronic deposits the amount you originally paid for the product within one working day or sends you a credit invoice.

In that case, you only pay the shipment costs and the costs of the return shipment.

Specially custom-made systems or ordered parts are subject to deviating conditions. Contact us if such a situation arises.

Cancellations

If you want to cancel your order, then you may do this free of charge at Hetronic for all standard parts until your order has been sent.

Specially custom-made systems or ordered parts are subject to deviating conditions. Contact us if such a situation arises.

Shipment and order costs

Orders with a value of more than EUR 500 are delivered free of charge by Hetronic in the Netherlands and Belgium. For orders with a value lower than EUR 500, Hetronic charges an amount of EUR 17.50 for the costs of shipment for delivery in the Netherlands or Belgium. Rates for shipment to other countries are available on request.

Hetronic offers the following payment methods:

  • iDEAL
    If you have a bank account in the Netherlands, you can settle your order directly online using iDEAL.
    iDEAL allows you to settle your online purchases safely and easily and with confidence. iDEAL is the system that links you directly to your internet banking programme during an online purchase. You do not need to register to make use of iDEAL, or to download files or create an account.
  • Bancontact / Mister Cash
    Using Bancontact or Mister Cash, clients with a Belgian bank account can make online purchases using their bank card. Mister Cash is safe, reliable and very easy to use. Mister Cash is supported by the following banks: Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA bank and VDK Spaarbank.
  • Bank transfer
    If you choose this option, you receive an e-mail from us containing payment instructions.
  • PayPal or Creditcard
    Both inside and outside the Netherlands, you can settle your order securely using VISA, MasterCard and Maestro. Credit card payment is also possible using PayPal. Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and enRoute are supported. You can login to PayPal as a guest so an account is not required.
  • On account
    This option is only available if one of our employees has entered this into our system manually.

Hetronic puts a great deal of effort into delivering good products. Your order will be packed and shipped with the greatest possible care. If despite this your order does not meet your expectations, then you may return it.

We request that you attach our Returns form to the return or your accompanying letter stating what you are returning, describing the complaint, and your company, invoice and contact details.

Send any returns to:

Hetronic b.v.
Hetronic b.v.
Attn. Returns
Rijnkade 15
1382GS Weesp
Netherlands

CONTACT

Hetronic b.v.
Rijnkade 15
1382 GS Weesp
Nederland
KVK: 54169585
BTW: NL8512.06.761.B01

NL: +31(0)294 239 870
BE: +32(0)3 808 1962
info@hetronic.nl