Frequently Asked Questions
Secure payment
The Hetronic web shop allows you to make purchases in a secure way via PayPal, with all banks via iDEAL, direct debit or bank transfers. Returning commercial clients can pay on account, 30 days after invoice date. You receive your invoice per email.
Exchanges
Do you want to exchange your order for a different Hetronic part, then this is possible up to 30 days after delivery. Your order must be unused, undamaged and still packed in the original packaging, including related documentation.
After receiving the original item, we will send you the replacement Hetronic part and you only pay any difference between purchase price and shipment costs.
Specially custom-made systems or ordered parts are subject to deviating conditions. Contact us if such a situation arises.
Cancellations
If you want to cancel your order, then you may do this free of charge at Hetronic for all standard parts until your order has been sent.
Specially custom-made systems or ordered parts are subject to deviating conditions. Contact us if such a situation arises.
Shipment and order costs
Orders with a value of more than EUR 500 are delivered free of charge in the Netherlands by Hetronic. For orders with a value less than EUR 500, Hetronic charges a contribution of EUR 17.50 for shipping costs for delivery in the Netherlands. Rates for shipping to other countries are available upon request.
Hetronic offers the following payment methods:
- iDeal
If your bank account is in the Netherlands, you can pay for your order directly online using iDEAL.
With iDEAL, you can pay for your online purchases reliably, securely, and easily. iDEAL is the system that links you directly to your internet banking programme during an online purchase. You do not need to register to make use of iDEAL, or to download files or create an account. - Bank Transfer
If you choose this option, you will receive an email from us with payment instructions. - PayPal or Creditcard
In the Netherlands and abroad, you can securely pay for your order with VISA, MasterCard, and Maestro. Credit card payments are possible via PayPal. Visa, MasterCard, American Express, Discover, JCB, Diner’s Club, and EnRoute are supported. With PayPal, you can as a Guest so an account is not required. - On account
This option is only available if one of our employees has manually enabled this for you.
Hetronic does everything to deliver a good product. Your orders will be packaged and shipped with the greatest care. If your order nevertheless does not meet your expectations, you can send it back.
We request that you attach our Returns form to the return or your accompanying letter stating what you are returning, describing the complaint, and your company, invoice and contact details.
Return shipments can be sent to:
Hetronic B.V.
attn. Returns
Nijverheidslaan 8A
1382 LH Weesp
The Netherlands
KVK: 54169585
BTW: NL8512.06.761.B01